RETRO SKILLS Restorations

Welcome to our online shop! We strive to provide you with a seamless shopping experience, offering a wide range of high-quality products to meet your needs. This buyer's guide is designed to help you navigate our store efficiently and make informed purchasing decisions.

1. Browsing Our Products

Categories and Filters:

• Categories: Our products are organised into categories such as electronics, clothing, homeware, and more. You can find these categories listed on our homepage or in the navigation menu.
• Filters: Use filters to narrow down your search by price, brand, size, colour, and customer ratings. This will help you find the exact product you’re looking for quickly and easily.

Search Bar:

• Use the search bar at the top of the page to find specific items. Enter keywords, product names, or brands to get relevant results.

2. Product Information

Detailed Descriptions:

• Each product page includes detailed descriptions, specifications, and features. This information helps you understand what the product offers and whether it meets your requirements.

Customer Reviews:

• Read customer reviews to see what others think about the product. Reviews can provide insights into the product’s quality, performance, and suitability.

High-Quality Images:

• We provide high-resolution images from multiple angles to give you a clear view of the product. Zoom in to see the finer details.

3. Making a Purchase

Adding to Cart:

• Once you’ve found a product you like, select the desired options (such as size or colour) and click the “Add to Cart” button.

Reviewing Your Cart:

• Go to your cart to review the items you’ve selected. Here, you can update quantities, remove items, or apply any discount codes you have.

Proceeding to Checkout:

• When you’re ready to complete your purchase, click the “Proceed to Checkout” button. You’ll be prompted to enter your shipping and payment information.

4. Payment Options

Accepted Payment Methods:

• We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Choose the method that is most convenient for you.

Security:

• Your payment information is encrypted and secured. We prioritise your privacy and ensure that your transactions are safe.

5. Shipping and Delivery

Shipping Options:

• We offer several shipping options, from standard delivery to express shipping. Choose the option that best suits your needs and budget.

Tracking Your Order:

• After placing your order, you will receive a confirmation email with tracking information. Use this to monitor the status of your delivery.

6. Returns and Refunds

Return Policy:

• If you’re not satisfied with your purchase, our return policy allows you to return items within a specified period. Please review our return policy for details on eligible items and return procedures.

Requesting a Return:

• To initiate a return, contact our customer service team or use the online return request form. Follow the instructions provided to complete your return.

Refund Process:

• Once we receive and inspect your returned item, we will process your refund. You will be notified via email once the refund has been issued.

7. Customer Support

Contact Us:

• If you have any questions or need assistance, our customer support team is here to help. Reach us via email, phone, or live chat.

FAQs:

• Visit our FAQ section for answers to common questions about ordering, shipping, returns, and more.

Thank you for choosing our online shop. We are committed to providing you with an exceptional shopping experience and look forward to serving you. Happy shopping!